Insightful Solutions. Lasting Results.
Terms and Conditions
Guarantee
Maria is a very experienced, well-known trained coach, who also worked with Thomas Leonard for four years (he's often called the father of coaching). She comes to you with a strong business background (this is her 3rd business, she's a 3rd generation business owner, and has her own 35+ years business history, and 44 years as a volunteer in a variety of capacities. View the lasting results of her clients here. Maria guarantees her work in writing; yes, writing - get a hand written note from Maria stating the guarantee she'll provide you. She's that sure that you'll find your investment in her services worthwhile personally and professionally. Learn more about Maria
Refunds
Once you have registered and paid for any package, you will be contacted by one of the Elevating Your Business team to provide you with additional information, an assessment, and suggestions for how to get the best result from your session with Maria Marsala.
If you change your mind about your sessions, refunds are granted up to 48 hours prior to the first scheduled session, subject to a $100 administration fee. All refund requests must be submitted in writing to assist@elevatingyourbusiness.com.
After the first session, no refunds allowed.
Rescheduling sessions at least 48 hours prior to a scheduled session is allowed subject to availability and PHONE CALL notice.
Yearly and Monthly Services
Prices on yearly and monthly programs are guaranteed at the rate we state in a proposal for 30-days. Once hired, the price remains the same for the duration of the plan. Otherwise payment is made at prevailing rates.
Cancellation of Scheduled Sessions
We are very flexible and generous when provided with the opportunity to do so. However over time, because we are running a business, we've had to institute a cancellation policy as described below:
- I respectfully request a 48-hour cancellation notice for services vis phone only. Use the cell phone any time of the day or night if necessary to alert me of canceled calls AOK.
- Cancellations made within 24 hours of a session or missed appointments are charged in full. The exception is emergencies which I consider visits to a hospital or death in the immediate family, both of which I'll do my best to reschedule.
- If you will be delayed for an appointment, call. I do my best to schedule clients with enough buffer time on either side of an appointment, but in some situations, a delayed start time means our session will have to be cut short.
- If in the rare case I change an appointment, I will always reschedule it and make sure you have all the calls you paid for.
All Products: Digital Media and Printed Materials
No refunds on hourly or monthly services. Remember, it's your responsibility to show up, utilize your sessions to the fullest, and take action on the work we do together.
Downloadable products cannot be returned once you have downloaded them we have no way to completely recover them. Physical products will be replaced if defective or broken upon arrival. You must contact us for a replacement immediately after receiving the product.
All materials provided for sale or to clients are property of Elevating Your Business and may only be used personally. The use of our templates, materials, CDs, etc for your business use will be made upon written license from Elevating Your Business.
Materials we provide that come from other coaching or consultant schools or programs are their material and cannot be used by our clients for any reason other than personal. Contact the copyright holders for permission to use their materials.
Speaking Refund Policy
Any type of speaking agreement fee is non-cancelable. We maybe able to have them postponed, delayed, or rescheduled without penalty and without time limit. However, the payments are due as specified, regardless of other issues.
All event dates are subject to change due to logistical factors and attendance rates.
Due to the costs of creating an event, such as administrative costs, salaries, coordination activities, materials printed, materials acquisitions, event contracts and all other business expenses incurred for events, all event registration fees are non-refundable.
Substitutions
Substitutions of attendees may be made by contacting Elevating Your Business. There will not be any transfer fees WHEN monies and materials are exchanged between the original payee and the new registrant. However, when Elevating Your Business has to get involved in money or materials transactions, a $100 fee will be involved.
Failure to Attend Live Events
Failure to attend a registered event will result in the forfeiture of payments collected toward the event registration.
Failure to Attend TeleSeminars
Failure to attend a registered event will result in the forfeiture of payments collected. However, you may take another class if and when other paid attendees for that class, take the class.
Failure to Hold Speaking Engagement
Our entire speaking fee is due up front, to hold the event date on our calendar and is non-cancelable. When an event is canceled and with 30-days notice they maybe postponed, delayed, and rescheduled without time limit.
Payment Plans
By participating in any delayed or partial payment plan, you agree to pay your balance in full according to the terms outlined on the Event Registration form, including a processing fee for each delayed payment. Failure to complete payment as agreed will cause the event or package prices to revert to regular retail prices. Any litigation necessary to get payment will be conducted through the Washington State Court System.
Event Accommodations
Event pricing includes event tuition only, unless otherwise written on the Elevating Your Business Event Registration Form. Travel and accommodation costs are not included in the event price; however, we can recommend a travel agency to help you with such details. Call 360-271-8418 for more information.
Payment Options
We provide two payment options.
- Online: Paypal and 2checkout. The payment forms are through secure servers to protect your confidential information. Through these services we can accept: Visa, MasterCard, Discover, Amex, and online checks from many countries.
- Off-line: Checks or money orders sent to our address. We only accept US Funds and you may send us money orders or checks via mail, directly to our office.
*Policies may change without prior notice. Updated 12/20/09. For further information, please call 360-271-8418
The Legal Stuff
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