Using Environmental Friendly as an Excuse

Have you noticed the new excuse companies are using to lower the quality of their products and/or customer service?

In the last few months, Nutrese (think hair color) lowered the quality of the gloves they provide in each kit. When I wrote to them because the new gloves break every easily and the product gets on my hands, they used the “environmentally friendly” excuse. I mean, this is hair color. Not only that, it comes in a box, with 1 plastic bottle, 1 small plastic contain and 1 metal tube. They could at least provide quality gloves and protect the hands of their customers!

Then in June 2011, AVON, using the “environmentally friendly” excuse stopped providing brochures in orders that were placed online and shipped directly to the client. The order is packaged in a box, the items are in individual boxes, some items are packaged in two boxes, the clothing is not made from cotton, and the shoes are manmade materials. And they stop the one thing that customers ask for, that cost reps nearly $3 bucks to mail to each client (and that’s twice a month).

Congress in its infinite wisdom also has used the “environmentally friendly” excuses to regulate yet another area of our personal lives. Effective next year, we must use light bulbs that include mercury in them. Light bulbs that are considered hazardous materials. And of course, we have to pay so much more for these light bulbs.

Give me a break on the new excuse! Environmentally friendly — really!

What companies have you see that are using “environmentally friendly” as an excuse to lower it’s customer service? Maybe even its service to those who are selling their products