What to do when you don’t know the answer…
"Very early in my speaking career, I wrote a list of all the things I was afraid could happen in any area of my speaking gig. Not knowing the answer to a question was one of my fears. So I created a few answers to the question. The one I use the most often is: ‘That’s a great question, I’d like to know the answer, too. May I have your business card? I’ll get back to you after doing some research.’ Often, the questions are so good, that after I do the research, I write an article on the subject and send it to the person who asked the question with a thank you card." --